6283

SUMMARY OF RESPONSIBILITIES:  
The RPO Delivery Director leads the successful delivery, operational performance, client partnership, and strategic growth of Recruitment Process Outsourcing (RPO) programs. This position is responsible for overseeing recruiting delivery teams, ensuring achievement of hiring and client objectives, building executive-level client relationships, and partnering across the organization to drive operational excellence, program retention, and revenue expansion; serves as a strategic advisor and delivery leader, balancing workforce strategy, people leadership, and commercial awareness to support scalable and high-performing talent acquisition solutions.

DESCRIPTION OF ESSENTIAL DUTIES AND FUNCTIONS (each duty and function listed indicates % of time to total 100%):

• Client Partnership & Strategic Leadership: Serve as senior delivery lead and trusted advisor for RPO client engagements; lead governance and workforce planning discussions; build executive client relationships; provide market intelligence and consultative recommendations. 20%
• RPO Delivery & Operational Leadership: Oversee end-to-end recruiting delivery across assigned programs; ensure achievement of hiring goals, service levels, quality metrics, and positive candidate and hiring manager experiences. 20%
• Team Leadership & Talent Development: Lead, coach, and develop Delivery Managers, recruiters, sourcers, and support teams; drive engagement, accountability, and succession planning. 20%
• Performance Management & Analytics: Monitor KPIs, SLAs, recruiter productivity, and operational performance; deliver MORs/QBRs and leverage analytics and forecasting for proactive decision-making. 20%
• Business Growth, Sales Support & Program Expansion: Partner with sales and solutions teams on pursuits, discovery, and presentations; identify expansion opportunities, support renewals and solution design, and contribute to RPO revenue growth and client retention. 15%
• Other duties and special projects as assigned. 5%

REQUIRED QUALIFICATIONS:
The primary duties of this position are performance and execution of business operational requirements of the Company. This position’s primary duties include the exercise of discretion and independent judgement with respect to matters of significance.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 8 - 12+ years of recruiting, staffing, or talent acquisition experience 
• 5+ years of leadership experience within RPO, staffing, MSP, or talent solutions 
• Experience leading enterprise or multi-site recruiting programs 
• Demonstrated success managing client relationships and delivery performance 
• Experience with ATS/CRM systems and recruiting analytics

SUPERVISION EXERCISED/# OF STAFF:
Manages a team of recruiters, sourcers, delivery leaders, and support personnel; provides coaching and support to direct reports to ensure effective performance and execution of responsibilities. Carries out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, onboarding, performance management, employee development, and resolution of employee concerns.

LANGUAGE/COMMUNICATION SKILLS REQUIRED (written & verbal): 
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedural manuals.  Ability to present information effectively and to respond to questions from groups of managers, clients, customers, and the general public.

COMPUTER/SYSTEM SKILLS REQUIREMENTS:
Working knowledge of computers including Windows environments, email, and the internet. Proficiency with MS Office applications including Excel, Word, PowerPoint, Outlook, Project, Visio, and CoPilot. Experience with ATS, CRM, reporting and analytics platforms, and the ability to quickly learn AgileOne proprietary technology.

SKILLS REQUIREMENTS: 

• Executive presence and consultative leadership 
• Client relationship management 
• Operational excellence 
• Workforce planning and talent strategy 
• Financial and business acumen 
• Data-driven decision making 
• Team leadership and coaching 
• Change management 
• Problem solving and escalation management 
• Communication and influencing skills 
• Continuous improvement mindset

CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS:
N/A

WORK ENVIRONMENT / PHYSICAL OR MENTAL ABILITIES:
The demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without a reasonable accommodation.

• 90%+ working in front of a computer
• 50%+ on phone or video calls
• Travel to client sites, conferences and/or internal meetings as needed

MENTAL DEMANDS (list below indicates % of time):

• Problem solving 70%
• Working with interruptions 50%
• Analytical skills 60%
• Creativity 50%
• Organization 80%
• Communications – written 50%
• Communications – verbal 50%

PHYSICAL DEMANDS (list below indicates % of time):

• Stand: 5 %
• Sit: 90 %
• Squat: 0 %
• Walk: 10 %
• Bend: 5 %
• Repetitive Motion: keyboarding 90 %
• Climb: 0 %
• Twist: 2 %
• Operate Equipment:  0 %
• Air and other public transportation Business Travel: Less than 5 %
• Driving: Less than 10 %
• Lifting (lbs): Less than 10 lbs – less than 5% lifting
  
  • Percentage of time Low Lifting:  Less than 5 %
  • Percentage of time High Lifting: Less than 5 %
• Carrying (lbs): Less than 10 lbs
  
  • Percentage of time Carrying: Less than 5 %

 

Other Job Compensation: This position has no additional compensation.

Certifications/Licenses:

US Dollar

Computer/System Skills Requirements:

<p>We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.</p> <p>For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</p> <p>The Know Your Rights poster is available here:<br><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank" rel="nofollow">Know Your Rights</a></p> <p>The pay transparency policy is available here:<br><a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank" rel="nofollow">Pay Transparency</a></p> <p>If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodationrequest@ain1.com for assistance.<br><br>The Company participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.</p> <p><a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank" rel="nofollow">E-Verify Poster</a></p> <p><strong>Vets/Disabled</strong></p>

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.

For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The Know Your Rights poster is available here:  Know Your Rights Poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

The pay transparency policy is available here:  Pay Transparency Policy (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodationrequest@ain1.com for assistance.

The Company participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

E-Verify Poster (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)

Vets/Disabled

Benefits:

BENEFITS:

We are very excited to offer an array of benefit programs for our employees.

Internal staff hires working 30 or more hours per week will be offered robust plans including medical, dental, vision, life insurance, accident, LTD, pet discount coverage, legal coverage, identity theft, discount perks, and credit union. Most plans include a generous employer contribution in addition to the employee’s contribution.

Eligible employees can enroll with an effective date on the first of the month following 60 days of employment. A minimum of 6 paid sick days are offered per year unless part-time or covered under a local ordinance that requires a greater number of paid sick days. In addition to 11 paid holidays, the Company offers Unlimited Flexible Paid Time Off to all eligible full and part-time employees, after the initial 90 days of employment, subject to management approval. Complete details about the FTO program are outlined in the FTO policy available upon hire.

The Company also offers a 401k program with an employer match, with employee contributions beginning the month following enrollment.

Grade: NS 13

Pay Min: 114400.0000

Pay Mid: 141050.0000

Pay Max: 167700.0000

Additional EEO:

Additional EEO 2:

Additional EEO 3:

Hours: Normal daytime business hours Monday through Friday

Time Zone:

Day 1: Monday

Day 2: Tuesday

Day 3: Wednesday

Day 4: Thursday

Day 5: Friday