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SUMMARY OF RESPONSIBILITIES:
The SOW Program Manager manages and is directly responsible for delivering AgileOne’s MSP SOW services procurement solution for a dedicated client program. This role oversees plans, directs and controls phases of the MSP account to increase productivity and encourage program growth within a fair and competitive environment. The SOW Program Manager works closely with client buyers, procurement stakeholders, and suppliers to ensure program services are aligned to changing needs and contractual service levels. Duties also include managing and providing direction to a team of dedicated program personnel, ensuring resource coverage and ongoing training / development.

DESCRIPTION OF ESSENTIAL DUTIES AND FUNCTIONS (for each duty and function listed indicate % of time to total 100%):

• Responsible for client operations and service aspects as well as for the implementation, direction, quality and program compliance adherence, financial goals, and management of the SOW Services of a client Managed Service Program (MSP) with multiple sites and suppliers and services providers (15%)
• Serves as AgileOne program focal and develops partnering relationships with client program sponsor and project buyer communities for the SOW management program working in close collaboration with the Program Manager of the Contingent Workforce program and overall program Director (10%)
• Provides assigned resources adequate oversight, training and leadership to ensure they reach potential (Acts as the day-to-day escalation contact for program resources within the account) (10%)
• Promotes and ensures full use of program Vendor Management System (VMS) to ensure optimum, cost-effective, timely and quality services; escalates technical issues to client sponsor or VMS representatives as needed (10%)
• Develops deep competency knowledge of the historical and projected buying needs of the client and performance of the service supplier community (10%)
• Drives program evolution while keeping with client's strategic needs and expands program nationally and globally in cooperation with client (10%)
• Coordinates, communicates, and leads the change management efforts related to the SOW program under the MSP, both within AgileOne, the client, and program suppliers (10%)
• Uses performance feedback and analysis to make recommendations on optimal Supplier utilization or needed rationalization actions (10%)
• Ensures development and deployment of Standard Operating Procedures (SOP) to SOW management program team, suppliers, and client project buyer communities (5%)
• Collaborates with VMS and Business Analysts to ensure program performance reporting is available to key client stakeholders and performs insightful analysis of operating data; to make recommendations or lead changes to program delivery model or technology (5%)
• Other duties and special projects as assigned (5%)

MARGINAL FUNCTIONS (for each function listed, indicate % of time):

• Provides customer with regular updates regarding the SOW program under the MSP including latest industry trends, best practices internally and externally as well as potential program enhancements (30%)
• Accountable for monthly/quarterly reporting of the MSP on the various metrics that have been established for the program (25%)
• Assess client’s service perception via surveys, site visits, and roundtable forums (25%)
• Engages AgileOne resources (subject matter experts) and divisions in support of client objectives (20%)
• Other job-related duties as assigned (5%)

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Procurement, business, or a related field
• Minimum of 5-7 years’ experience in a corporate or outsourced procurement function
• Experience managing a functional procurement group of several buyers or category specialists preferably in non-mandated environments
• Proven procurement track record progression from Buyer roles to Procurement Category Lead roles (preferably with a concentration in IT category and other professional service / indirect spend)
• Ability to assist / own complex procurement transactions beyond coverage of subordinate teams

SUPERVISION EXERCISED/# OF STAFF:
6 to 8 dedicated program resources.
Depending on the program size and service solution, this role can manage a team of; SOW Procurement Coordinators, Procurement Specialists, Sr. Procurement Specialists, and Contract Specialists. In this management capacity, the SOW Program Manager will:

• Maintain a working knowledge of the key functions and skills needed for each program team member role.
• Assist in the screening, interviewing, hiring, and training of newly hired program staff.
• Provide individual work instruction, evaluate workload, assess performance, provide formal feedback / corrective guidance, and enact necessary remediation plans when required.
• Promote and support opportunities for individual program role improvement and overall career development (mentoring, training, project assignments, etc.)
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

LANGUAGE/COMMUNICATION SKILLS REQUIRED (written & verbal):
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to present information effectively and to respond to questions from groups of managers, clients, customers, and the general public.

COMPUTER/SYSTEM SKILLS REQUIREMENTS:

• Experience with market leading systems (S2C, P2P) used to manage services spend (sourcing / bid, contracting, payables/deliverables management, etc.); Vendor Management System (VMS) experience strongly preferred.
• Working knowledge of computers including Windows environments, email, and the internet. Proficiency with MS Office applications including Excel, Word, PowerPoint, Outlook, Project and Visio. Ability to quickly learn AgileOne proprietary technology.

SKILLS REQUIREMENTS:

• Ability to lead others and provide overall instruction and direction to subordinate team.
• Skilled in communicating effectively verbally and in writing, both in one-on-one and in group presentation settings with various levels of professionals both internal and external
• Ability to establish and maintain effective working relationships.
• Ability to professionally and effectively represent the organization, as required.
• Ability to perform accurately in a detailed environment while being able to effectively prioritize, organize and perform multiple work assignments simultaneously.
• Ability to self-manage workload, set target dates, meet deadlines, follow processes, and develop and implement project road maps to achieve optimum results.
• Ability to demonstrate high-level customer service to internal and external clients.
• Ability to effectively influence others at various levels within the organization and who represents clients.
• Ability to negotiate pricing and delivery terms with service supplier firms.
• Knowledge of and ability to utilize best practices in purchasing, procurement and client negotiation.
• Knowledge of and the ability to effectively utilize accounts payable, purchase order, and Vendor Management Systems and tools.

CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS: None Required

WORK ENVIRONMENT/ PHYSICAL OR MENTAL ABILITIES:
(The demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without reasonable accommodation.)

• Ability to sit for long stretches of time.
• Use computer, keyboard, and mouse for long stretches of time.
• Interact through web meetings.

MENTAL DEMANDS (list below and indicate % of time):

• Analytical skills to assess financial situations (bids / P&L’s), workload balancing, pricing changes, etc. 30%
• Read and understand service contracts 25%
• Understanding software functionality & workflows 10%
• Communications – written 20%
• Communications – verbal 5%
• Working with interruptions 5%
• Organization 5%

PHYSICAL DEMANDS (list below and indicate % of time):

• Stand: 5 %
• Sit: 90 %
• Squat: 0 %
• Walk: 10 %
• Bend: 5 %
• Repetitive Motion: keyboarding 90 %
• Climb: 0 %
• Twist: 2 %
• Operate Equipment: 0 %
• Air and other public transportation Business Travel: Less than 5 %
• Driving: Less than 10 %
• Lifting (lbs): Less than 10 lbs – less than 5% lifting
• Percentage of time Low Lifting: Less than 5 %
• Percentage of time High Lifting: Less than 5 %
• Carrying (lbs): Less than 10 lbs
• Percentage of time Carrying: Less than 5 %

Other Job Compensation: This position has no additional compensation.

Certifications/Licenses:

US Dollar

Computer/System Skills Requirements:

<p>We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.</p> <p>For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</p> <p>The Know Your Rights poster is available here:<br><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank" rel="nofollow">Know Your Rights</a></p> <p>The pay transparency policy is available here:<br><a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank" rel="nofollow">Pay Transparency</a></p> <p>If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodationrequest@ain1.com for assistance.<br><br>The Company participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.</p> <p><a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank" rel="nofollow">E-Verify Poster</a></p> <p><strong>Vets/Disabled</strong></p>

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.

The Know Your Rights poster is available here:  Know Your Rights Poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

The pay transparency policy is available here:  Pay Transparency Policy (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodationrequest@ain1.com for assistance.

The Company participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

E-Verify Poster (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)

Benefits:

BENEFITS:

We are very excited to offer an array of benefit programs for our employees.

Internal staff hires working 30 or more hours per week will be offered robust plans including medical, dental, vision, life insurance, accident, LTD, pet discount coverage, legal coverage, identity theft, discount perks, and credit union. Most plans include a generous employer contribution in addition to the employee’s contribution.

Eligible employees can enroll with an effective date on the first of the month following 60 days of employment. A minimum of 6 paid sick days are offered per year unless part-time or covered under a local ordinance that requires a greater number of paid sick days. In addition to 11 paid holidays, the Company offers Unlimited Flexible Paid Time Off to all eligible full and part-time employees, after the initial 90 days of employment, subject to management approval. Complete details about the FTO program are outlined in the FTO policy available upon hire.

The Company also offers a 401k program with an employer match, with employee contributions beginning the month following enrollment.

Grade: NS 10

Pay Min: 66200.0000

Pay Mid: 81650.0000

Pay Max: 97100.0000

Additional EEO:

Additional EEO 2:

Additional EEO 3:

Hours: Normal daytime business hours Monday through Friday

Time Zone: US/Central

Day 1: Monday

Day 2: Tuesday

Day 3: Wednesday

Day 4: Thursday

Day 5: Friday