5889

OVERVIEW OF THE POSITION: The Client Services Team Lead functions as the liaison between the Client Services team and management. The CS Team Lead will contribute to the professionalism of AgileOne by consistently setting the example and directing the team to achieve a high level of customer service to the client, suppliers, and contingent workers. Provide daily direction to the Client Services Professionals and communication to the team surrounding coordination of tasks, customer-specific processes, procedures, and requirements. Suggest process improvement opportunities to management.  Ensure employees have proper training and other resources to perform their jobs.  Identify employee issues and work with management to resolve. Work with management on any disciplinary or performance issues.  Provide feedback from the team to leadership as needed.

In addition, they will provide guidance to client and direct reports which includes but is not limited to; general human resources issues, risk management, employee classification, contingent staffing solutions, supplier management best practices, AgileOne full time hiring processes, talent acquisition program and associated technologies.

DESCRIPTION OF ESSENTIAL DUTIES AND FUNCTIONS (for each duty and function listed indicate % of time to total 100%):

Requisition fulfillment 80%

• Requisition tracking and accountability for team during weekly requisition meeting
• Escalation of issues on requisitions
• Assist with assignment of duties for newly acquired business lines (implementations).
• Oversees quality control of candidates (shortlisting)
• Monitor workload of team members.
• Provide input for design and implementation of sourcing strategies
• Report on sourcing results/effectiveness, process improvement and lessons learned.
• Provide CSPs oversight for hiring requirements from hiring managers (department profiling)
• Oversee CSPs to manage and track all requisition and candidate activity
• Talent research, sourcing, and assessment (understand markets)
• Ensure that unsuccessful candidates via suppliers are advised in a timely manner
• Leads and/or oversees team to ensure intake calls are conducted
• Supplier Management 10%
• Accurately and professionally convey to Suppliers an understanding of the business and requirements for each open position
• Leads / attends supplier meetings / spotlight calls

Account Maintenance 5%

• Extension management
• System cleanup
• Timecard Management
• Unapproved time
• Duplicates
• Corrections
• Escalations for reference and background checks
• Miscellaneous 5%
• Point of contact / lead for any questions during SLA reporting
• Facilitate staff meeting (account-specific).
• Assist with performance reviews or provide feedback.
• Working with ticketing system (account-specific).
• Assist with and/or attend QBR’s.
• Assist with updates of SOP
• Other special assignments and functional roles may be assigned; performs other duties as required.

SUPERVISORY RESPONSIBILITIES: Oversees Client Services Professionals and provides support to client services team as needed to support their specific account(s). Carries out lead responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include, but are not limited to; interviewing, hiring, training employees, planning, assigning work, directs work, performance appraisal, rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• VMS Certified System Administrator (when applicable)
• Demonstrated complex reasoning and ability to work in a consultative role
• Proven experience in human resources related activities such as recruiting/ staffing, customer relationship management, business development, supplier/contractor management
• Able to travel up to 10% of work time
• Ability to learn proprietary and other technologies
• Knowledge of labor and employment laws, i.e., Wage & Hour, FLSA, EEO, OFCCP, OSHA, etc.
• Excellent verbal and written communications
• Professional demeanor and appearance
• Able to prioritize multiple tasks without compromising service or quality
• Able to work independently with minimal supervision
• Excellent organizational skills
• Ethical, fair, and professional conduct in all candidates, client, and peer interactions
• Flexible, accountable and a team player
• Available to work overtime as needed
• Energetic and able to work well in a fast-paced environment
• Excellent memory and recall skills
• Ability to interact with client “C” level management

EDUCATION REQUIREMENT: Bachelor’s degree (B. A.) or equivalent combination of education, experience, and training.

JOB EXPERIENCE REQUIREMENT: This individual will have at least 3 years in workforce management support. On­ Site Implementation (Staffing Environment) or National Account Management with Fortune 500 companies.

LANGUAGE/COMMUNICATION SKILLS (written & verbal):  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedural manuals.  Ability to present information effectively and to respond to questions from groups of managers, clients, customers, and the general-public.

COMPUTER/SYSTEM SKILLS REQUIREMENTS: Working knowledge of computers including Windows environments, email, and the internet.  Proficiency with MS Office applications including Excel, Word, PowerPoint, Outlook, Project and Visio, and other operating systems as required.  Ability to quickly learn proprietary and competitions VMS technology as needed.

OTHER SKILLS REQUIREMENTS:

Presentation Skills:  Must demonstrate very strong verbal and non-verbal communication skills as well as ability to use technology to prepare for presentations (PowerPoint or equivalent)

Language Skills:  Ability to read, analyze, and interpret general business periodica.ls, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills:  Ability to calculate figures and amounts such as mark-up percentages, bill rates, discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

MARGINAL FUNCTIONS (for each function listed, indicate % of time):

• Deployment of service 30%
• Mentor & Train staff 30%
• Service Level Agreement Adherence 10%
• Process improvement & compliance 10%
• Exception/Escalation Management 5%
• Scheduling meetings 5%
• Presenting business reviews and other information to client and internal leadership 7%
• TBD% Other job-related duties as assigned 3%

WORK ENVIRONMENT/ PHYSICAL OR MENTAL ABILITIES: 

The demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without a reasonable accommodation.

MENTAL DEMANDS (list below and indicate % of time)

• Problem solving 20%
• Working with interruptions 10%
• Analytical skills 20%
• Creativity 10%
• Organization 10%
• Communications – written 15%
• Communications – verbal 15%

PHYSICAL DEMANDS (list below and indicate % of time):

• Stand:  20%
• Sit:       20%
• Squat:  0%
• Walk:    15%
• Bend:   0%
• Repetitive Motion:  30%
• Climb:  0%
• Twist:   0%
• Operate Equipment: 0%
• Air and other public transportation Business Travel: Less than 10%
• Driving:TBD
• Lifting (lbs.):Less than 20 lbs. (in case of travel)
  • Percentage of time Low Lifting:  Less than 5%
  • Percentage of time High Lifting: 0%
• Carrying (lbs.): Less than 20 lbs.
• Percentage of time Carrying: Less than 5%( in case of travel)

 

Other Job Compensation: This position has no additional compensation.

Certifications/Licenses:

US Dollar

Computer/System Skills Requirements:

<p>We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.</p> <p>For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</p> <p>The Know Your Rights poster is available here:<br><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank" rel="nofollow">Know Your Rights</a></p> <p>The pay transparency policy is available here:<br><a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank" rel="nofollow">Pay Transparency</a></p> <p>If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodationrequest@ain1.com for assistance.<br><br>The Company participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.</p> <p><a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank" rel="nofollow">E-Verify Poster</a></p> <p><strong>Vets/Disabled</strong></p>

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.

The Know Your Rights poster is available here:  Know Your Rights Poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

The pay transparency policy is available here:  Pay Transparency Policy (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodationrequest@ain1.com for assistance.

The Company participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

E-Verify Poster (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)

Benefits:

We are very excited to offer an array of benefit programs for our employees.

Internal staff hires working 30 or more hours per week will be offered robust plans including medical, dental, vision, life insurance, accident, LTD, pet discount coverage, legal coverage, identity theft, discount perks, and credit union. Most plans include a generous employer contribution in addition to the employee’s contribution.

Eligible employees can enroll with an effective date on the first of the month following 60 days of employment. A minimum of 6 paid sick days are offered per year unless part-time or covered under a local ordinance that requires a greater number of paid sick days. In addition to 11 paid holidays, the Company offers Unlimited Flexible Paid Time Off to all eligible full and part-time employees, after the initial 90 days of employment, subject to management approval.  Complete details about the FTO program are outlined in the FTO policy available upon hire.

The Company also offers a 401k program with an employer match, with employee contributions beginning the month following enrollment.

Grade: NS 10

Pay Min: 66200.0000

Pay Mid: 73925.0000

Pay Max: 81650.0000

Additional EEO:

Additional EEO 2:

Additional EEO 3:

Hours: Normal daytime business hours Monday through Friday

Time Zone:

Day 1: Monday

Day 2: Tuesday

Day 3: Wednesday

Day 4: Thursday

Day 5: Friday